CYBER TEC ASSISTANTS LTD

Purchase Conditions

Last updated: March 14, 2026

Effective date: March 14, 2026

1. Introduction

These Purchase Conditions govern the sale of one-time service packages by CYBER TEC ASSISTANTS LTD (Company Number: 17084590). By purchasing our services, you agree to these conditions.

Important: We sell one-time service packages only. We do NOT offer subscriptions or recurring billing. All purchases are for specific project-based work with defined deliverables.

We are committed to customer satisfaction and offer flexible refund options. See ourRefund Policy for full details on cancellations and refunds.

2. Service Packages Available

We offer four one-time service packages:

2.1 Basic Package (€100)

  • Initial consultation and workflow assessment
  • Requirements analysis and recommendations
  • Written report with implementation roadmap
  • 1-2 week delivery timeline

2.2 Standard Package (€250)

  • Single CRM/ERP module implementation OR data migration
  • Basic configuration and setup
  • Data import and validation
  • User documentation
  • 2-3 week delivery timeline

2.3 Professional Package (€300)

  • Multi-module CRM/ERP implementation
  • Custom workflows and automation
  • Team training (up to 5 users)
  • 30 days post-launch support
  • 3-4 week delivery timeline

2.4 Enterprise Package (€500)

  • Complete system implementation
  • Full data migration from legacy systems
  • API integrations with third-party tools
  • Comprehensive training and documentation
  • 60 days post-launch support
  • 4-6 week delivery timeline

All packages are one-time purchases. There are no recurring fees, subscriptions, or hidden costs.

3. Pricing and Payment

3.1 Pricing

  • All prices are in Euros (€)
  • Prices include UK VAT where applicable
  • Prices are fixed at time of purchase
  • No price increases during project delivery

3.2 Payment Methods

We accept:

  • Credit/debit cards (via secure payment processor)
  • Bank transfer (EUR)
  • Other payment methods as agreed in writing

3.3 Payment Schedule

Payment terms for all service packages:

  • All packages (€100-€500): Full payment upfront before work begins

Payment is processed via secure Stripe payment link sent to your corporate email. Alternative payment arrangements may be agreed in writing for specific circumstances.

3.4 Invoicing

  • Invoice issued upon order confirmation
  • Payment due within 7 days of invoice date (unless otherwise agreed)
  • VAT invoices provided for UK businesses
  • Receipts provided upon payment confirmation

4. Order Process

4.1 How to Purchase

  1. Contact us via our website or email to discuss your needs
  2. We provide a detailed service agreement outlining scope and deliverables
  3. You review and approve the service agreement
  4. We send an invoice for payment
  5. Upon payment, work begins according to agreed timeline

4.2 Service Agreement

Before purchase, we provide a written service agreement that includes:

  • Detailed scope of work and deliverables
  • Project timeline and milestones
  • Payment terms and schedule
  • Customer responsibilities and requirements
  • Acceptance criteria

4.3 Order Confirmation

Your order is confirmed when we send you a confirmation email with:

  • Order number and invoice
  • Service package details
  • Expected delivery timeline
  • Project manager contact information

5. Service Delivery

5.1 Delivery Timeline

Timelines are specified in your service agreement and depend on:

  • Package complexity
  • Data volume (for migration projects)
  • Customer responsiveness and cooperation
  • Third-party dependencies

5.2 Project Milestones

Typical project phases:

  • Discovery: Requirements gathering and planning
  • Implementation: System configuration and development
  • Testing: Quality assurance and customer review
  • Deployment: Go-live and handover
  • Support: Post-launch assistance

5.3 Customer Responsibilities

Timely delivery requires your cooperation:

  • Provide required information and data within 3 business days of request
  • Grant necessary system access
  • Designate a primary contact person
  • Review and approve deliverables within agreed timeframes
  • Participate in training sessions

5.4 Delays

If delays occur due to customer-side issues (lack of information, unavailability, etc.), the delivery timeline will be extended accordingly. We will communicate any timeline changes promptly.

6. Acceptance and Sign-Off

6.1 Review Period

Upon completion, you have 7 business days to review deliverables and:

  • Test functionality
  • Verify data accuracy (for migration projects)
  • Confirm deliverables meet agreed specifications
  • Report any issues or defects

6.2 Acceptance Criteria

Deliverables are accepted when they:

  • Meet specifications outlined in service agreement
  • Function as described in documentation
  • Pass agreed quality standards

6.3 Issue Resolution

If issues are identified during review:

  • We will address and fix issues at no additional charge
  • Corrections completed within agreed timeframe
  • Additional review period provided after fixes

6.4 Deemed Acceptance

If no issues are raised within 7 business days, deliverables are deemed accepted. Final payment (if applicable) becomes due.

7. Modifications and Scope Changes

7.1 Change Requests

Changes to agreed scope must be requested in writing. We will:

  • Assess impact on timeline and cost
  • Provide written quote for additional work
  • Obtain your approval before proceeding
  • Update service agreement to reflect changes

7.2 Additional Fees

Scope changes may incur additional fees based on:

  • Additional hours required
  • Complexity of changes
  • Impact on existing work

7.3 No Obligation

We are not obligated to accept scope changes. We reserve the right to decline changes that significantly alter the project or are not feasible.

8. Warranties and Guarantees

8.1 Service Quality Warranty

We warrant that:

  • Services will be performed with reasonable skill and care
  • Work will meet industry standards
  • Deliverables will function as described
  • We will correct defects at no additional charge

8.2 Warranty Period

  • 30-60 days post-launch support (depending on package)
  • Bug fixes and corrections included
  • Guidance and clarification provided

8.3 Warranty Exclusions

Warranty does not cover:

  • Issues caused by customer modifications
  • Problems arising from incorrect customer data
  • Third-party software or service failures
  • Changes to customer infrastructure or systems

9. Refunds and Cancellations

We are committed to customer satisfaction and offer flexible refund options.

9.1 Refund Availability

Refunds are available in the following circumstances:

  • Before work begins: Full refund minus 10% administrative fee
  • During project (before substantial completion): Partial refund based on work completed
  • 14-day cooling-off period: Full refund if you cancel within 14 days and work hasn't started
  • Service defects: Full or partial refund if we fail to deliver as agreed

9.2 Refund Processing

  • Refund requests reviewed within 5 business days
  • Approved refunds processed within 14 business days
  • Refunded to original payment method
  • Confirmation email sent upon processing

9.3 Full Refund Policy

For complete details on refunds and cancellations, see ourRefund / Cancellation Policy.

10. Customer Support

10.1 During Project

  • Dedicated project manager assigned
  • Regular progress updates
  • Email and phone support
  • Response within 1 business day

10.2 Post-Launch Support

Included support period (30-60 days depending on package):

  • Bug fixes and corrections
  • Usage guidance and clarification
  • Minor adjustments within original scope
  • Email support with 1-2 business day response

10.3 Extended Support

Additional support beyond included period available at hourly rates. Contact us for pricing.

11. Data and Privacy

  • Your data processed according to our Privacy Policy
  • UK GDPR compliant data handling
  • Data stored securely in UK data centers
  • Data returned or deleted upon request (subject to legal retention)
  • Confidentiality maintained throughout project

12. Intellectual Property

12.1 Your Data

You retain all rights to your data and content.

12.2 Our Work Product

Upon full payment, you receive a non-exclusive license to use deliverables for your internal business purposes. We retain ownership of underlying code, methodologies, and tools.

12.3 Third-Party Components

Any third-party software or components are subject to their respective licenses.

13. Limitation of Liability

Our total liability for any claim shall not exceed the amount you paid for the service package. We are not liable for indirect, consequential, or punitive damages.

Nothing in these conditions excludes liability for death, personal injury, fraud, or anything that cannot be excluded under UK law.

14. Governing Law

These Purchase Conditions are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of English courts.

15. Contact Information

For purchase-related inquiries or questions about these conditions:

CYBER TEC ASSISTANTS LTD
Company Number: 17084590
71-75 Shelton Street
Covent Garden
London, United Kingdom
WC2H 9JQ

Contact details available on our Contact page.

We are committed to customer satisfaction and ready to provide refunds when appropriate. Contact us with any concerns and we will address them promptly.