Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Customer", "you", "your") and CYBER TEC ASSISTANTS LTD ("Company", "we", "us", "our"), a company registered in England and Wales (Company Number: 17084590) with registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

By purchasing our services, accessing our website, or using any of our products, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services.

These Terms apply to all one-time service purchases. We do not offer subscription-based services. All purchases are one-time transactions for specific service packages.

2. Definitions

• "Services" means the cloud CRM/ERP implementation, data migration, consulting, hosting, and integration services we provide as described on our website and in service agreements.
• "Service Package" means a one-time purchase of defined services at a fixed price (€100, €250, €300, or €500).
• "Deliverables" means the specific outputs, systems, documentation, or work products defined in your service agreement.
• "Implementation Period" means the agreed timeframe for delivering services, typically 2-6 weeks depending on package complexity.
• "Customer Data" means any data, content, or materials you provide to us for processing or migration.

3. Services Description

3.1 One-Time Service Packages

We offer the following one-time service packages:

• €100 Package: Basic consultation and workflow assessment
• €250 Package: CRM/ERP module implementation or data migration
• €300 Package: Multi-module implementation with training
• €500 Package: Complete system implementation with migration and integration

Detailed service descriptions are provided on our Pricing page and in individual service agreements. Services are delivered as project-based work, not ongoing subscriptions.

3.2 Service Delivery

Services include:

• Discovery and requirements analysis
• System configuration and customization
• Data migration from existing systems (where applicable)
• Team training and documentation
• Post-implementation support (30-60 days depending on package)

3.3 What Services Do NOT Include

• Ongoing monthly or annual subscriptions (we do not offer subscription services)
• Unlimited revisions or scope changes beyond agreed deliverables
• Third-party software licenses or services (unless explicitly included)
• Hardware or infrastructure costs
• Services outside the agreed scope of work

4. Purchase Process

4.1 Service Agreement

Before purchase, we will provide a service agreement outlining:

• Specific deliverables and scope of work
• Timeline and milestones
• Pricing and payment terms
• Customer responsibilities and requirements

4.2 Order Acceptance

Your purchase constitutes an offer to buy services. We reserve the right to accept or decline any order. Order acceptance occurs when we send you a confirmation email with project details.

4.3 Modifications to Service Scope

Changes to agreed scope must be requested in writing and may result in additional fees. We will provide a written quote for any scope changes before proceeding.

5. Payment Terms

5.1 Pricing

All prices are stated in Euros (€) and are inclusive of UK VAT where applicable. Prices are fixed at the time of purchase and will not change during service delivery.

5.2 Payment Methods

We accept payments via secure payment processors. Payment information is processed by third-party payment providers and is subject to their terms and privacy policies.

5.3 Payment Schedule

Payment terms for all service packages:

• All packages (€100-€500): Full payment upfront before work begins

Payment is processed via secure Stripe payment link sent to your corporate email. Alternative payment arrangements may be agreed in writing for specific circumstances.

5.4 Late Payment

If payment is not received by the due date, we reserve the right to:

• Suspend service delivery until payment is received
• Charge interest on overdue amounts at 4% above Bank of England base rate
• Terminate the service agreement and retain payments already made

5.5 Taxes

You are responsible for any taxes, duties, or fees imposed by your jurisdiction. UK VAT will be added to invoices where applicable under UK tax law.

6. Customer Responsibilities

6.1 Information and Access

You agree to:

• Provide accurate, complete, and timely information required for service delivery
• Grant necessary access to systems, data, and personnel
• Respond to requests for clarification or approval within agreed timeframes
• Designate a primary contact person for project communication

6.2 Data Provision

For data migration services, you must:

• Provide data in accessible formats (Excel, CSV, database exports)
• Ensure you have legal rights to all data provided
• Backup your data before migration begins
• Review and approve test migrations before production deployment

6.3 Compliance

You agree to:

• Use services in compliance with all applicable laws and regulations
• Not use services for illegal, fraudulent, or harmful purposes
• Maintain appropriate licenses for any third-party software you use
• Comply with UK GDPR and data protection laws for any personal data processed

6.4 Security

You are responsible for:

• Maintaining confidentiality of account credentials and access keys
• Notifying us immediately of any unauthorized access or security breaches
• Implementing appropriate security measures on your end

7. Our Responsibilities

7.1 Service Delivery

We will:

• Deliver services in a professional and workmanlike manner
• Use reasonable skill and care in performing services
• Meet agreed timelines, subject to customer cooperation and unforeseen circumstances
• Provide deliverables as specified in the service agreement

7.2 Data Protection

We will:

• Process your data in accordance with UK GDPR and our Privacy Policy
• Implement appropriate technical and organizational security measures
• Not use your data for purposes other than service delivery
• Return or delete your data upon request (subject to legal retention requirements)

7.3 Support

Post-implementation support is included for 30-60 days (depending on package) and covers:

• Bug fixes and corrections to deliverables
• Clarification and guidance on delivered systems
• Minor adjustments within original scope

Support does not include new features, scope changes, or training beyond what was originally agreed.

8. Intellectual Property Rights

8.1 Our IP

All software, code, documentation, methodologies, and materials we create or provide remain our intellectual property. You receive a non-exclusive, non-transferable license to use deliverables for your internal business purposes.

8.2 Customer Data

You retain all rights to your data and content. By providing data to us, you grant us a limited license to use, process, and store it solely for the purpose of delivering services.

8.3 Third-Party Components

Services may include third-party software or components subject to their own licenses. We will identify any such components and their licensing terms.

8.4 Restrictions

You may not:

• Reverse engineer, decompile, or disassemble our software
• Remove or modify any proprietary notices or labels
• Resell, sublicense, or distribute our software to third parties
• Use our IP to create competing products or services

9. Warranties and Disclaimers

9.1 Service Warranty

We warrant that services will be performed with reasonable skill and care in accordance with industry standards. If services do not meet this standard, we will re-perform the deficient work at no additional charge.

9.2 Disclaimer of Other Warranties

Except as expressly stated, services are provided "as is" without warranties of any kind, whether express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that services will be uninterrupted or error-free
• Warranties regarding specific business outcomes or results

9.3 No Guarantee of Results

While we strive for excellence, we do not guarantee specific business outcomes, revenue increases, cost savings, or other results from using our services.

10. Limitation of Liability

10.1 Liability Cap

Our total liability to you for any claims arising from or related to services shall not exceed the amount you paid for the specific service package giving rise to the claim.

10.2 Excluded Damages

To the maximum extent permitted by law, we shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Cost of substitute services or products
• Damages arising from your use or inability to use services

10.3 Exceptions

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded or limited under UK law

10.4 Your Responsibility

You are responsible for maintaining backups of your data and systems. We are not liable for data loss unless directly caused by our gross negligence.

11. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information disclosed during the course of service delivery. This obligation survives termination of the agreement.

Confidential information does not include information that:

• Is publicly available through no fault of the receiving party
• Was known to the receiving party before disclosure
• Is independently developed without use of confidential information
• Must be disclosed by law or court order

12. Term and Termination

12.1 Service Period

Services begin upon order confirmation and continue until deliverables are completed and accepted, plus any included support period.

12.2 Termination by Customer

You may terminate services by providing written notice. See our Refund/Cancellation Policy for refund eligibility. Generally:

• Cancellation before work begins: Full refund minus 10% administrative fee
• Cancellation after work begins: Refund of unused portion minus completed work and fees
• Cancellation after substantial completion: No refund

12.3 Termination by Us

We may terminate services immediately if you:

• Fail to pay amounts due within 14 days of notice
• Breach these Terms and fail to remedy within 7 days of notice
• Use services for illegal or fraudulent purposes
• Fail to provide necessary cooperation or information

12.4 Effect of Termination

Upon termination:

• You must pay for all services performed up to termination date
• We will provide deliverables completed to date (if paid for)
• We will return or delete your data as requested (subject to legal retention)
• All licenses granted to you terminate immediately

13. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to: natural disasters, war, terrorism, strikes, government actions, pandemics, or failures of third-party services.

If a force majeure event prevents performance for more than 30 days, either party may terminate the agreement with written notice.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good-faith negotiation to resolve disputes. Contact us with a detailed description of the issue.

14.2 Mediation

If negotiation fails, parties agree to attempt mediation through a mutually agreed mediator before pursuing litigation.

14.3 Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and any service agreement, constitute the entire agreement between parties and supersede all prior agreements or understandings.

15.2 Amendments

We may update these Terms from time to time. Material changes will be notified via email or website notice. Continued use of services after changes constitutes acceptance.

15.3 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights to an affiliate or successor entity.

15.4 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15.5 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

15.6 No Partnership

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between parties.

15.7 Notices

Notices must be in writing and sent to the addresses specified in service agreements or our contact page. Email notices are acceptable for routine communications.

16. Contact Information

For questions about these Terms, please contact us:

CYBER TEC ASSISTANTS LTD
Company Number: 17084590
71-75 Shelton Street
Covent Garden
London, United Kingdom
WC2H 9JQ

Contact details available on our Contact page.

17. Acceptance

By purchasing our services or clicking "I agree" during the purchase process, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.